Wiltshire Online

To be provided to the data subject at the time of obtaining personal data from them

  1. Data Controller

Wiltshire Council is registered as a data controller with the Information Commissioner's Office. Full details of the registration are available at ICO register of data controllers.

  1. Data Controller Contact Details

We can be contacted by phone, in person, or in writing

  1. Data Protection Officer

Our DPO may be contacted as above or online at This email address is being protected from spambots. You need JavaScript enabled to view it.

  1. Purpose of processing

Wiltshire Online will process your personal information for the following purposes:

  • promoting the services we provide
  • answering your broadband related queries
  1. Legal basis for processing

Our processing shall be lawful because at least one of the following will apply:

  1. the data subject has given consent to the Council for processing of their personal data for one or more specific purposes;
  2. processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
  1. Recipients or categories of recipients

Where necessary and lawful, or when required by legal obligation, we may share information with:

Service providers (telecoms infrastructure)


  1. Retention Period

Wiltshire Council will process your personal data for the above purposes for no longer than necessary. Retention periods have been determined for different categories on information. The information processed for the above purposes will be kept for five years from the date of the last recording about you.

  1. Your rights

Your rights are set out in in Articles 13 to 22 of the General Data Protection Regulation 2016 and include:

  • The right to access your personal information, to request rectification or erasure of certain personal information and to object to processing in certain circumstances.
  • The right to withdraw any consent you may have given to process your personal information.
  • The right to complain to the Information Commissioner if you feel we are processing your personal information unlawfully.
  • The right to restrict processing activity in certain circumstances.
  • The right to object to certain types of processing activity
  1. Contracts

The information you are giving us is not a statutory or contractual requirement; or a requirement necessary to enter into a contract

You are not obliged to provide this information.

  1. Automated Decision Making

Wiltshire Council does not use automated decision making in respect to your personal information.

WOL Panel8